Privacy Policy

Last updated: April 20, 2026

1. Introduction

At Conveau.ai ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer conversation platform and related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account
  • Use our Services
  • Contact our support team
  • Subscribe to our newsletters or marketing communications
  • Participate in surveys or provide feedback

This information may include: name, email address, phone number, company name, job title, billing information, and any other information you choose to provide.

2.2 Automatically Collected Information

When you access or use our Services, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies
  • Log data (server logs, error reports)

2.3 Customer Conversation Data

As part of our AI-powered conversation services, we process customer conversation data that you input into our platform. This may include chat transcripts, customer inquiries, support tickets, and related metadata. We process this data solely to provide and improve our Services as instructed by you.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process your transactions and manage your account
  • Train and improve our AI models and algorithms
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Send you marketing and promotional communications (with your consent)
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., hosting, analytics, customer support)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights and safety
  • With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, regular security audits, access controls, and employee training. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. When you close your account, we will delete or anonymize your information within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing
  • Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@conveau.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as Standard Contractual Clauses.

9. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.